Resume

Work Experience

2000 - 2009

JTM Food Group

Grinding Room Lead - Harrison, OH

  • Analyzed Material and Product
  • Trained and Mentored Employees
  • Supervised Machine Performance
  • Catalogued Loss of Down Time and Material
  • Collaborated with management on performance and improvements.

2009-2012

Campbell Hausfeld

Customer Service Manager - Harrison, OH

  • Managed daily call center operations.
  • Approved time off requests and prepared staff schedules.
  • Provided initial training for each new call center project.
  • Ensured that rules of conduct were adhered to during each call.
  • Provided initial training for each new call center project.
  • Trained and mentored new customer service representatives, helping them become successful in their roles.

2012-Present

Hillman Group

Order Management Lead - Cincinnati, OH

  • Resolved and Document Held Orders
  • Monitored Aged Orders
  • Administered Email Orders Accurately.
  • Oversaw Orders in our Conexiom Auto System.
  • Captured Data From Power BI Reports
  • Interacted with Vendors on Aged Orders.

Education

1999-2003

William Henry Harrison High School

High School - Harrison, OH

2001-2003

Diamond Oaks Career Campus

Office Administration - Cincinnati, OH

2003-2006

Cincinnati State Technical and Community College

PC Service and Administration - Cincinnati, OH

Skills

Microsoft Office (Word, Excel, PowerPoint)

Adobe Creative Cloud (Acrobat, Photoshop, Premiere Pro)

Customer Service (Phone, Email, Chat)

Digitally Proficient